Open the Legal terms before your account
Our Legal terms explain who may access the account area, which details must be accurate, and how we check payment activity. Access depends on local law, and we may request phone verification before account access or ask for clarification when a wallet record does not match
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your account details. The same policy applies when you use DANA, OVO, GoPay, QRIS, bank transfer, or a virtual account. We record relevant account, payment, device, and support events so we can investigate status questions and protect the account from unauthorised use. Requests about corrections, deletion,
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or access to personal data should come through the account support route, with enough detail for us to identify the relevant record. Where local law permits, we may restrict access if required details are missing, a payment cannot be matched, or activity conflicts with these terms.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.