Reference

situs Legal terms for Indonesia account access

Our Legal page explains the rules behind account access, wallet checks, personal data, cookies, and requests about your records.

Account termsData and cookiesWallet checksContact routes
situs situs Legal terms for Indonesia account access
CONTACT THE POLICY TEAM

Browse support paths for Legal questions

A clear contact route helps us handle Legal requests without guessing which account record you mean.

Account access If phone verification or an eligibility check blocks access, contact us through the logged-in…
Wallet records For DANA, OVO, GoPay, QRIS, or bank transfer questions, include the payment reference and…
Data requests Ask for a copy, correction, or removal of eligible personal data through support.
HOW WE HANDLE RECORDS

Explore how Legal controls your account data

We keep the Legal process practical: collect what an account or payment check needs, record the action taken, and explain the next step when a request cannot be…

Data collection

We use account details, phone verification results, payment references, and relevant device events to manage access and investigate account or…

Cookie choices

Cookies may support sign-in continuity, security checks, and page settings.

Account security

Keep your phone and login details private. We may pause an account check when activity, device behaviour, or wallet ownership…

Retention periods

We retain records for the period needed to meet account, payment, dispute, security, or legal obligations.

Policy changes

When a Legal term changes, we will present the updated wording through the relevant account or policy page.

Requesting changes

To correct account data or ask about processing, contact support with the affected field and reason.

Check common Legal questions about situs

These answers cover the Legal points most often checked before account access. If your situation involves a specific wallet reference, device, or jurisdiction, use the account support route so we can assess the actual record.

It covers account eligibility, phone verification, payment matching, personal data, cookies, security, retention, policy changes, and contact routes. Access depends on local law and the terms shown for your account.

Access is available only where local law permits. We may apply location, account, or verification checks before access, and you should confirm that using the service is lawful where you are located.

Phone verification helps connect the account to the person opening it and supports security checks. We may request it before account access, especially when account details or wallet records need confirmation.

We use payment references and related account details to match deposits, investigate status questions, and protect the account. We do not treat a wallet reference as permission to change unrelated personal records.

Yes. Contact support through the account route and identify the record or field you want checked. We may verify account ownership, and retention duties can limit deletion or alteration.

Cookies can support sign-in continuity, security checks, and saved page settings. If you block them, some account or Legal steps may ask for repeated verification or may not function.

Use the support path available after login and describe the exact restriction, date, device, and payment rail if relevant. We will explain the applicable term or request further verification.